Hotel Gran Cacique Maiquetía

Characteristics

• Air-conditioning in Public areas
• Bar
• Cafeteria
• Credit Cards
• Private Parking
• Gymnasium
• Jacuzzi
• Laundry Service
• Internet connection point
• Shops
• Outdoor children's swimming pool
• Restaurant
• Conference Rooms
• Room service
• Courtesy Transport
• Reception 24/7
• Bussiness Center
• Lift / Elevators
• Non - smoking area
• Credit Card accepted
• Outdoor Pool
• Terrace
• Indoor parking
• Pool Bar
• Conference/Meeting Rooms
• Concierge
• Outdoor Heated Pool
• 24-hour security

Terms and Conditions:

Tax (IVA) not included 

A. Cancellation, Rescheduling, and Refund Policies:

1. All room services, plans, and events at Hotel Gran Cacique Maiquetía with Confirmed Reservations will not be eligible for refunds due to cancellations, except for reasons attributable to the Hotel.

2. Only Unconfirmed Reservations may be canceled.

3. In any case of a cancellation request by the customer, the option to reschedule the date and time will be offered, subject to availability and provided that the deadlines established in these policies are met.

4. Any request for rescheduling will only be valid if the customer notifies us in advance of the original reservation date, as applicable:

a) Rooms: twenty-four (24) hours before the original date.
b) Plans and Events: forty-eight (48) hours before the original date. Subject to availability.

5. In cases where the customer gives advance notice of their inability to attend the confirmed reservation on the scheduled date and is unsure of the possibility of rescheduling at short notice, they may maintain a credit in their favor for use on any date up to six (6) months, subject to availability for the new date requested.

6. Any request made outside the provisions indicated in the previous paragraphs will be considered a “No Show,” without the right to complaint, rescheduling, or refund by the customer under any circumstances.

7. If the customer is unable to provide the notification referred to in paragraph 4 above, exceptionally, a rescheduling of the service for the direct customer may be considered under the following conditions:

a) Due to verifiable illness or accident suffered by the customer or their companions duly registered in the reservation.
b) The notification is made at least two (2) hours before the end of operations on the day of check-in.
c) The special amenities included in the package cannot be rescheduled and must be paid for by the customer for the new date of use, if requested.

B. Refund policies:

1. Refunds to the customer or guest will only be made in the following cases:
a) When the customer has made a payment for an amount greater than the price of the contracted service and does not wish to use the difference for another product or service of the Hotel, and requests a refund.
b) When the customer has begun to receive the contracted service and is dissatisfied with the service received due to proven deficiencies in the quality, timeliness, and level of service, and wishes to leave the Hotel.
c) When Hotel Gran Cacique Maiquetía has to cancel the contracted service for the scheduled date, for reasons of force majeure and under its sole responsibility, affecting the original reservation of the customer or guest, and the latter does not accept a rescheduling proposal.
d) The Hotel shall always propose rescheduling the original date to another date, changing the room or service, according to the availability and convenience of both parties. This responsibility shall lie with the department responsible for providing the original service.

2. Refund requests will be considered “admissible” as indicated in paragraph 1 above, and after the formal request has been received from the customer (in writing or by mail); and must have the agreement of the following Units:

a) Manager and Director responsible for providing the service.
b) Internal Control Manager and Financial Director, after evaluation of the case.

3. Eligible refunds will be processed as follows:

a) The refund payment will only be made using the same payment method used by the customer or guest, and in no case by a different method.
b) If the original payment was made in cash: The refund will be made in cash within five (5) business days after acceptance of the refund condition.
c) If the original payment was made by debit card, credit card, or bank transfer: The refund will be made to the bank account indicated by the customer within five (5) business days after acceptance of the refund condition.
d) If the original payment was made by Zelle transfer or similar: The refund will be made to the same type of bank account indicated by the customer within five (5) business days after acceptance of the refund condition.

4. Refunds will be made for the original amount paid by the customer, minus any consumption prior to the refund request, and in the original currency used.

C. No Show Policy:

1. If a guest does not show up for their reservation without having canceled within the specified time frame, the hotel reserves the right to take the following measures:

a) The first night of the stay, including taxes, will be charged. The remainder of the stay and its rescheduling will depend on the hotel's availability. Under no circumstances will the hotel issue refunds to the customer.
b) The rooms reserved for the remainder of the stay will be automatically released.
c) The hotel reserves the right to make exceptions as it deems appropriate, depending on occupancy levels, seasonality, or holiday dates.
d) In the event of an early cancellation within the established time frame (24 hours in advance), the respective fees will be waived and the reservation will be modified or rescheduled.

A. Policies for room reservations, plans, and events:

1. All room services, plans, and events at Hotel Gran Cacique Maiquetía for individuals must be prepaid in order to be provided, without exception. In the case of corporate clients, airlines, and others with special agreements, they may be financed up to the limits proposed by the Business Division and authorized by the General Management and/or the Executive Committee.

2. All room reservations, plans, and events at Hotel Gran Cacique Maiquetía will require the provision of guests' personal data, namely: full name, address, arrival and departure dates, room type and number of guests, and special requirements. In the case of events, additional data will be requested.

3. All room reservations, plans, and events at Hotel Gran Cacique Maiquetía will be guaranteed, provided they have been paid in full at least twenty-four (24) hours prior to the date of arrival or event. After this period, the Hotel may dispose of the service and assign it to other customers or guests.

4. Only reservations that have availability for the date and time requested by the customer may be rescheduled, with no possibility of refund if there is no availability.

5. All confirmed reservations may be transferred to third parties, upon written request by the customer through any of the available channels, at least six (6) hours prior to the service (end of the day), without exception. Please be aware of the warning signs that may occur if the transfer is repeated.

B. Reservation policies for recreation and event areas:

1. All recreation and event services (gym, paddle tennis courts, halls, and other areas) at Hotel Gran Cacique Maiquetía must be prepaid in order to guarantee the reservation and service, without exception.

2. Unconfirmed reservations are not guaranteed and the service can only be provided if there is availability at the time the customer arrives at the hotel.

3. For confirmed or unconfirmed reservations, if the customer arrives outside the scheduled time, the service can only be provided if there is availability.

a) In no case will the hotel be responsible for the unavailability of the service outside the scheduled time, without the possibility of rescheduling or refund.
b) The Unit responsible for providing the service must always seek to serve the customer, within the existing availability.

4. Only reservations that have availability for the date and time requested by the customer may be rescheduled, with no possibility of refund if there is no availability.

A. Marketing and Sales Policies:

1. The Marketing and Sales Policy of the tour operator Humboldt 1956, C.A., at its commercial headquarters at the Hotel Gran Cacique Maiquetía, will focus on the massification of services through various channels, namely: direct service at the hotel reception, partner travel agencies, online travel and tourism platforms, the hotel's website, and CRM, which manages communication between the public and social networks, namely: Instagram, Facebook, website, Google, and WhatsApp.

2. The delivery and provision of products and services will be carried out directly at the service points, namely: hotel reception, restaurants and bars, banquets, recreation and events, and other service areas, which will be the responsibility of the respective departments, in accordance with the organizational structure.

3. The organization will focus its efforts on marketing and sales of hospitality products and services, seeking a balance between occupancy capacity, cost, and the need to generate profitability, with the aim of meeting the needs and expectations of our customers and fulfilling the company's strategic objectives.

4. For all products and services, the rates, plans, and promotions generated at the Hotel must have a profit margin of more than thirty percent (30%) of the sale price or quote offered to the customer; this responsibility will be the responsibility of the Business Division and its attached Departments and Divisions.

5. The Marketing Department shall keep a duly updated table of commercial rates for direct sales to the public, as well as special rates according to the marketing channel and preferential rates agreed with Venetur and commercial airlines. Likewise, it shall be responsible for the profitability of the products and services offered.

6. All proposals for rates, plans, and promotions must undergo financial evaluation by the Finance Department to ensure the expected profit margin before implementation.

7. To strengthen marketing channels, the organization will establish direct communication with commercial partners, social media, and the advertising agency, with which advertising will eventually be carried out on social media, television, radio, print, and digital media.

8. Communication management with social media will be the responsibility of an advertising agency with a formal agreement in place, under the coordination of the Marketing and Sales Department, which reports to the Marketing Department.

9. The Business Division and the Marketing Department will be responsible for maintaining a permanent communication strategy with direct customers, business partners, and internal hotel units to publicize the organization, plans and promotions, market strategies, occupancy status and events, and all information of interest to external and internal hotel customers.

Room service policies:

1. The room service of Operadora Turística Humboldt 1956, C.A., at its business headquarters, the Hotel Gran Cacique Maiquetía, will focus on providing accommodation services in various types of rooms.

2. Delivery and service provision will be carried out directly at the Hotel premises, through our services and assistance at the Hotel Reception.

3. Access to rooms will be allowed from 3:00 p.m. (check-in).

4. All guests occupying the room must present their valid identity document or passport.

5. In the case of early check-in, upon prior request by the customer, guests will be allowed to register and enter the room before the standard check-in time.

6. Early check-in is subject to hotel availability and will incur an additional cost to the requesting guest's account.

7. Check-out is at 12:00 p.m., and management is authorized to request that guests vacate their rooms. After 12:00 p.m., the room will be blocked and an additional fee will be charged.

8. Check-out with balance: if the guest checks out and has a positive balance on their account, it will be kept in their favor for a future reservation at the hotel and to enjoy our services.

Pets:  Pets are allowed. Additional fees may apply.

Parties: Parties or events are not allowed.